Buy and sell with the money held safely in the middle.
MerkatoHQ is a peer-to-peer marketplace that acts as the trusted middle: we hold the buyer's payment in escrow and only release it to the seller once the buyer confirms the item arrived. These guides explain exactly how that works — for both sides of the deal.
Getting started
What MerkatoHQ is, how the escrow model protects you, and how to set up your account.
- Welcome to MerkatoHQ
- Creating your account
Buying on MerkatoHQ
How buying works, why your money is safe in escrow, and how to confirm, refund, or dispute an order.
- How buying works
- Escrow & is my money safe
- Payments & currency
- Confirming you received it
- Refunds & disputes
- Account security
Selling on MerkatoHQ
Get set up to sell, write listings that convert, understand fees and payouts, and keep your tax paperwork in order.
- Getting started
- Creating great listings
- Fees explained
- Subscription plans
- Getting paid
- Tax statements
Trust & safety
What may and may not be sold, how to report a problem, and how reviews build reputation.
- Prohibited & restricted items
- Reporting & moderation
- Reviews & reputation
Legal & policies
The terms you agree to, how we handle your data, cookies, and how buyer and seller protection works.
- Terms of Service
- Privacy & Cookies
- Cookie notice
- Buyer & Seller Protection
Help
Answers to common questions and how to reach a human when you need one.
- FAQ
- Contact & support