Confirming you received it
How and when to confirm receipt — the single action that releases your payment to the seller.
Confirming receipt is the moment the deal completes: it releases the escrowed payment to the seller. Because it is final, it is worth understanding exactly when to do it.
When to confirm
Confirm receipt once all of these are true:
- The item is physically in your hands (or delivered to you).
- It matches the listing — the right item, in the described condition.
- You are satisfied and do not intend to dispute.
Open the order and press Confirm receipt. The escrowed funds are released to the seller and the order is complete.
Confirming is final. It tells us the deal went through and pays the seller. Do not confirm to “be polite” before the item arrives — there is no timer forcing you to, and confirming early gives up your protection.
When not to confirm
If the item has not arrived, or it is not as described, do not confirm. Instead, open a dispute from the order and our team will step in. Your money stays held in escrow the entire time a dispute is open. See Refunds & disputes.
What happens after you confirm
- The seller receives the sale amount, minus commission, in their next payout.
- The order moves to a completed state and appears in both parties’ history.
- You will be able to leave a review of the seller.